Anyone else had this experience?

[South_Tulsan]

Obviously the place was too busy with not enough help that day.

I've had some bad experiences with restaurants as well, but never one that culminated with the owner telling me to leave.

If that's really what happened, then the owner should consider selling it and moving on to less stressful endeavers.

I'm not too concerned about this one, however, because I've never heard of this place.

[cannon_fodder]

I've worked in restaurants similar to Alioli's in demeanor and price.  I've seen BAD customer (including an Italian customer who *****ed nonstop about how inferior our food was to the food in Naples.  Why travel 3,000 miles and go for American Italian food then jackass?) and it was reinforced to me NONSTOP that you are never, ever rude to a customer.  Even if they refuse to pay or throw your food on the floor - its your job to remind them that you will try to remedy the situation to the best of your ability.  As the professional in the situation you are responsible for handling it appropriately.

Nothing that was relayed in this message indicated the customer was out of line.  

BREADBURNER:

If a restaurant seats you for dinner it is the expectation that they have the capacity to feed you.  Likewise, it is customary for orders to be correct (including drinks) or to be remedied quickly.  It is a SERVICE industry, that's why its stressful.  But its the service that allows a restaurant to charge $55 for a $20 bottle of wine or $30 for a $12 steak dinner.

As always, the customer was right.  If they do not care enough about this customer to attempt to remedy the situation or at least set the record straight, then I will assume they have no  desire to take care of me.

I hope they at least try to set the record straight if the statement was false.  I would hate to condemn a business on false information.  The best confirmation I have is their lack of denial in the interview and pompous attitude of laughing at the patron's concerns.
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As for the legality, assuming the declaration of events was true then there is absolutely no threat of liability.

[Conan71]

quote:Originally posted by Breadburner

Well it's only half the story....Sounds to me like a  *****y demanding snot....That you would not want as a customer....$hit happens get over it I say...

I took it as the customer would have never sent out the email if it weren't for being confronted by Terry Turner about the tip.  

Sorry, but that is over the top for an owner, manager, or server to do that no matter how snooty the customer was- unless the customer was absolutely plowed and making a public scene or threatening other customers.  

The proper and rational remedy would have been to come to the table and say: "I noticed you left a very low tip.  Was there a problem, and how can I remedy the situation?  I'm sorry you are disatisfied.  We had an off-night, can I comp your dinner?"

[inteller]

Well, I think this email was perfectly justified. Too many times, I have had bad experiences at a restuarant.  Rather than handle it at the resutarant I usually bring it attention to the corporate parent and let them know they have an out of line place.  This keeps the restaurant from keeping their problems swept under the rug.

However, when a local joint has no one to answer to, the next best thing is to take it to the Internet.  It keeps people honest.  They have either the chance to refute this and threaten legal action if it is false, or they can bow their head in humility that they were called out on it and strive to do better.  I see a lot of these up scale restaurants think they are gracing Tulsa with their presence and treat customers like ****.  That doesn't play in Peoria and it doesn't play in Tulsa.  Hopefully these snotty places will be haning out of business signs on their door soon.

[AMP]

I contacted a Corporate office for a large ckain last summer and was told I should of taken up the complaint with the restaurant manager.  I told them I was not seeking a refund or a comp meal, just wanted to tell them that they are getting ripped off by their meat supplier if they think their steaks are some sort of Angus beef.

The problem was the Steak House advertised they offer Angus Beef steaks.  I told the corporate office that the steak was as tough as I have ever been served and our local grocery store Reasons has a much better quality steak.  Not sure who the restaurants meat provider is, but those are obviously not the same Angus steaks as Reasors sells in Oklahoma.

I had good past experiences at the restaurant chain, Salt Grass Steak House, but in my past two visits the meat quality has hit bottom.

[inteller]

maybe they were using worn out old angus cows.  regardless, corporate shouldn't be telling you to talk to the restaurant if they want to maintain consistency across all their stores.