Bill & Ruth's

[guido911]

So I went to the Bill & Ruth's in Bixby tonight around 7:30, opened the door, the door bell tolled, and I walked up to the counter. There was a man talking on the phone to someone and he never acknowledged me. I stood there for a few moments waiting for him to get off the phone, but he continued on with his conversation. I turned around and left. After seeing a long line at the drive-thru of another deli restaurant (Schlotsky's), I decided to give Bill & Ruth's another shot at 101st & Mingo. I placed my order, but the restaurant could not make change for a $20.00 bill so I had to cancel my order. In fairness to the employee he was polite. Both restaurants had no customers inside. What a waster of my time. Never again.

[Ibanez]

I have had a similar experience at the Bixby Bill & Ruth's. Mine was in the drive thru though. I pulled up, the guy opened the window and took my order then shut the window. He never came back for my payment or with my food. I left after 10 minutes.

I think it must have new ownership or something. In the past the service was always excellent and the food was above average for a Bill & Ruth's. About a month before the drive thru incident my wife and I went in there one Saturday after a bike ride and there were different people taking orders and preparing food. When we got our order the sandwiches only had about 1/2 the meat they had previously and the bread was stale. I also noticed that they were now charging for refills on drinks where they previously did not.

Since the drive thru incident I have not been back.

[guido911]

I have had a similar experience at the Bixby Bill & Ruth's. Mine was in the drive thru though. I pulled up, the guy opened the window and took my order then shut the window. He never came back for my payment or with my food. I left after 10 minutes.

I think it must have new ownership or something. In the past the service was always excellent and the food was above average for a Bill & Ruth's. About a month before the drive thru incident my wife and I went in there one Saturday after a bike ride and there were different people taking orders and preparing food. When we got our order the sandwiches only had about 1/2 the meat they had previously and the bread was stale. I also noticed that they were now charging for refills on drinks where they previously did not.

Since the drive thru incident I have not been back.

Was the guy who took your order 50ish with a graying hair and mustache? That was my guy. As for the wait at a drive thru, the same damned order and wait happened to me at the Glenpool Taco Mayo last Saturday. I was in the order place for so long an employee thought I was a new customer. After waiting almost twenty minutes behind a whopping two cars from the window, I pulled around the cars, walked in the restaurant, and told them to cancel the order. The two employees on a Saturday afternoon couldn't have cared any less. What is with these people and whatever happened to customer service?

[dbacks fan]

OWS wannabe's one step from unemployment?

[Ibanez]

Was the guy who took your order 50ish with a graying hair and mustache?

Yep, that's the guy.

[Teatownclown]

So I went to the Bill & Ruth's in Bixby tonight around 7:30, opened the door, the door bell tolled, and I walked up to the counter. There was a man talking on the phone to someone and he never acknowledged me. I stood there for a few moments waiting for him to get off the phone, but he continued on with his conversation. I turned around and left. After seeing a long line at the drive-thru of another deli restaurant (Schlotsky's), I decided to give Bill & Ruth's another shot at 101st & Mingo. I placed my order, but the restaurant could not make change for a $20.00 bill so I had to cancel my order. In fairness to the employee he was polite. Both restaurants had no customers inside. What a waster of my time. Never again.

I think it's your God telling you not to eat there....

Once again, serves you right.

[Conan71]

I think it's your God telling you not to eat there....

Once again, serves you right.

Actually, I can't argue with the clown on this one.  Eat crap and you will get crappy service.  Eat at home, the service is always great there, and you know exactly what just went into your food.

[guido911]

Actually, I can't argue with the clown on this one.  Eat crap and you will get crappy service.  Eat at home, the service is always great there, and you know exactly what just went into your food.

I will from now on, but I don't think I deserved it as the clown suggested.

[Conan71]

I will from now on, but I don't think I deserved it as the clown suggested.

Don't eat clown food either

[guido911]

Don't eat clown food either

Yes!!

[AngieB]

The ONLY Bill & Ruth's worth going to is at 15th & Lewis.

[zstyles]

Well I will also add the one at 31st and Yale, they are a great (not sure of ethnic type) couple, I want to say Japanese.

They also hand roll sushi after 1:00pm..always a smile, fast service and a thank you. I see them shopping together locally after hours all the time and reading the bible when they are not making sandwiches in the store...

[carltonplace]

I have had a similar experience at the Bixby Bill & Ruth's. Mine was in the drive thru though. I pulled up, the guy opened the window and took my order then shut the window. He never came back for my payment or with my food. I left after 10 minutes.

Wow... just wow

[heironymouspasparagus]

The one near 55th and Mingo used to be near my traffic pattern and it was generally pretty decent.  Haven't been in a few years, though.

B & R has really gone down the tubes.  Too bad, 'cause when they started, they were a "Little Lanny's" clone (franchise to start) and pretty good.  Sadness!

Maybe subs have just run their course and it is time for the "next-big-thing"??

[jne]

Well I will also add the one at 31st and Yale, they are a great (not sure of ethnic type) couple, I want to say Japanese.

They also hand roll sushi after 1:00pm..always a smile, fast service and a thank you. I see them shopping together locally after hours all the time and reading the bible when they are not making sandwiches in the store...

+1 very nice folks, sushi is 100% legit.