Pikepass "Violation Toll"

[patric]

Looking at my pikepass statement, I found a charge for a "violation toll" associated with a turnpike on the other side of the state that I didnt use (and havent driven on in several years).

It appears to be some sort of fine automatically deducted from my account, which might be a violation of due process (or a failed attempt at streamlining ticketing).

Anyone have any experiences with this?

[sgrizzle]

I haven't had that but generally pikepass customer service understands some things slip by and they correct them.

[joiei]

Call them and talk to them.  I got them to remove a toll I did't make just by calling, explaining the situation to the phone person and they removed the toll.  I tried to be nice and not yell at them or anything.

[rwarn17588]

Call them up. They're pretty good about fixing things quickly.

[Gaspar]

Yeah they've fixed several of my pike pass "violations".

[Townsend]

Patric, they fix it?

[sauerkraut]

Could be a computer glitch or something like that. I hate toll roads.

[patric]

Im on the road now, but Ill give them a call.
Curious to see if this was isolated or not, considering they are expanding pikepasses to other purposes.

[zstyles]

I have noticed on my statement that when I exit at the same location everyday after work It will be a .40 charge..and other times a .75 charge...it was more than once on the statement...am calling

[Red Arrow]

quote:Originally posted by zstyles

I have noticed on my statement that when I exit at the same location everyday after work It will be a .40 charge..and other times a .75 charge...it was more than once on the statement...am calling

Look to see if the pass correctly identified both the entry and exit locations. If it missed one, it will assume a distance to charge you.  Pike Pass people have always been good about correcting that.