Is it actually possible to contact OTA by phone?

[nathanm]

The other day, I got a nice violation notice in the mail from OTA. Apparently my Pikepass didn't get read.

Anyway, I've been trying to call them for days now and the enforcement bureau number is always busy. I'm about to set my VoIP server to start sending calls their way as fast as it possibly can (about 300 calls per second) and call me when they finally answer. :p

Surely there's a better way.

[cannon_fodder]

Ha!  Clearly you don't have much experience contacted State agencies.  Some of them don't even have web pages or listed numbers.  Try just stopping by one of their offices if you must, but at some point I got them on the phone (don't recall why or how).

WAIT

They have suspended collection on pike passes because of the new license plates.  It screwed so many people up and issued something like 8 times the normal number of tickets.  Google it in "news" and you'll come up with tons of stuff on it.

http://krmg.com/localnews/2009/06/turnpike-authority-to-stop-aut.html

Didn't read close enough to see what the remedy was.

[sgrizzle]

In the notice you got, mail it back with a note including your pikepass number and they will fix it.

In writing is always best in financial matters.

[nathanm]

In the notice you got, mail it back with a note including your pikepass number and they will fix it.

In writing is always best in financial matters.

That would be great if I hadn't gotten it two days ago and the deadline wasn't today. It's amazing how between OTA and the Post Office 21 days can become 3 days. I suppose I should be happy I didn't receive it on a Friday with a deadline of Sunday. :p

[TUalum0982]

I received the same thing.  You can email them as well.  Email them your new tag #, the violation # and your pikepass info to violations@pikepass.com or fax the information to 405-755-8243, or go to www.pikepass.com/violations.  Hopefully that helps.

I emailed them the information (even though I called and updated my tag after receiving 13 $75.00 violations in the mail in 1 day) and apparently they still haven't updated it.  I received another 25 dollar violation via certified mail.  Guess thats where my 65 cents is going, damn.

[Hoss]

I received the same thing.  You can email them as well.  Email them your new tag #, the violation # and your pikepass info to violations@pikepass.com or fax the information to 405-755-8243, or go to www.pikepass.com/violations.  Hopefully that helps.

I emailed them the information (even though I called and updated my tag after receiving 13 $75.00 violations in the mail in 1 day) and apparently they still haven't updated it.  I received another 25 dollar violation via certified mail.  Guess thats where my 65 cents is going, damn.

I just cannot fathom how difficult it is to link the old tag number to the new one, since we were mandated by the state to get new tags, and they were charging us an extra $15 just to retain the old one.  They do it in OKC with your driver license.

Someone tanked on this big-time.  Heads should roll at OTA for this monstrous foul-up.

[TheTed]

Is there a worse tolltag than the pikepass?

Let's see:
Minimal savings over cash customers
Difficult to get (go to a tag agency, but not just any one, then fill out these 72 questions in triplicate, including cup size)
Not compatible with any other states' tolling systems
Terrible, previously nonexistent website

And now this.

[sgrizzle]

Keep in mind that if you have a Pikepass it's your responsibility to update OTA with your new tag#

[Hoss]

Keep in mind that if you have a Pikepass it's your responsibility to update OTA with your new tag#

Even if Oklahoma mandates the tag change?  I think the state needs to bear some of the responsibility here.  I changed mine, but it should be a fairly simple thing to link the new to the old.  OTA screwed up bigtime.